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‎05-24-2023 01:07 PM - edited ‎05-24-2023 01:09 PM

HP Recommended
Product: HP ColorLaserJet Enterprise M554

Printer delivered today. Unpacked it and got everything plugged up.  Started, went thru a hardware check screen, after that completes it starts an "Initializing" Screen where it proceeds to try to count to infinity.  Printer is on a network that is cryptologically separated from the internet (e,g., unable to reach hp.com).  USB sticks are not an option.  Any suggestions?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2023 01:48 PM

HP Recommended

Got it to run by disconnecting the ethernet cable during start-up, then reconnecting after.  Haven't successfully connected yet, but at least the printer is now responsive.

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2 REPLIES 2

‎05-24-2023 01:12 PM

HP Recommended

If it doesn't initialize fully you can try a cold reset  




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‎05-24-2023 01:48 PM

HP Recommended

Got it to run by disconnecting the ethernet cable during start-up, then reconnecting after.  Haven't successfully connected yet, but at least the printer is now responsive.

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