New OfficeJet 6500A Plus print head prints blank pages.

[CKPrice]

Purchased a new print head for and HP OfficeJet 6500A Plus because colors were not printing. Head was extremely dirty (after 6 years of use without cleaning). Unfortunately, new head prints nothing but blank pages and I keep getting alignment error messages. WHT?

[The_Fossette]

@CKPrice

I reviewed your post and I understand that the printer is printing blank pages after replacing the printhead.

Don’t worry, I assure you I will try my best to get this sorted.

Are you facing the same issue when you make a copy?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-officejet-6500a-e-all-in-one-printer-series-e710/4083974/doc...

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[CKPrice]

Does not work. I even replaced the color cartridges and still no color. In fact, if I set it to color printing on the printer settings page it prints nothing, not even black. I've tried EVERYTHING I can find on the internet without success.

[The_Fossette]

@CKPrice

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!