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‎09-07-2025 04:43 PM

HP Recommended

New HP Officejet Pro 8710. Ink cartridge holder is stuck on the right. Happened when plugged into power for the 1st time. Will not move. Please help

1 REPLY 1

‎09-08-2025 04:32 AM

HP Recommended

Hi @MS3939 

Open the front door and check if there is no paper or cardboard inside printer.

 

1. Please follow steps from the next video:

>> https://www.youtube.com/watch?v=dQvyzngNJGI&ab_channel=HPSupport

 

2. If the carriage still blocked in the right side, then you may need to Contact HP Support to ask for warranty options:

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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