New Printer - One line of gibberish - Word and Excel

[ACETech]

Situation

Desktop Computer (less than 6 months old)

Windows 10 Pro

New HP LaserJet Pro MFP 4101

attached both USB and network connection.

The client purchased this new printer. The installation went well and successfully printed Windows Printer Test Page.

When the client prints a Word document or Excel worksheet, one line of gibberish prints per page until you power it off.  Even with 1 sentence or 1 line of Word or Excel.   The correct printer is chosen from the printer dropdown.

Note that the Windows printer test pages print fine.

Note that when creating a simple Excel or Word file with just a couple of lines it still prints gibberish.

Note that there is another HP printer on the network that the user sometimes prints too (that HP is a very fast, large volume printer).

I have disconnected the connections one at a time (USB, network) with no better success. I've deleted all HP drivers, rebooted and installed both through HP Smart and downloaded the drivers from the website (full package). No success.

Using Office 2021/2022 version for desktop. I forget which year but again it was just purchased this year.

Thanks for any insight.

Darryl

[Irfan_06]

Hi @ACETech,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Busybee121]

Hi Support

I have the same issue at work. 

Funnily enough, it's only happening with me. Others in the office are ok. The printers have been pushed to all workstations via GPO.

Regards

Busybee