• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-30-2025 11:20 PM

HP Recommended
Product: HP Smart Tank 7602r All-in-One Printer
Operating System: Microsoft Windows 11

I recently received a new printer, the HP Smart Tank 7602r. When I go to set it up, it shows on my phone that it is set up and ready to go. When I try to make a copy, the printer says it is not set up. I reset the WiFi. I've also tried setting it up with my laptop, which is an HP. Still nothing. I contacted customer service and they said it's a global issue and they expect an ETA of sometime this week. Meanwhile, my trial period is being used up. Does anyone know anything I can do to make it work?

Reply
1 REPLY 1

‎07-01-2025 01:04 AM

HP Recommended

Hi @MSJN 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=zvqMSBHSP6c&ab_channel=TechnologyTips

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.,.,.


@ferRX / I am a volunteer posting answers on my own time.
HP Smart EBS00P0007 error Resolution
HP Smart EBS00P0007 error Resolution
youtube.com/watch?v=zvqMSBHSP6c&ab_channel=Tech...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to resolve the HP Smart App ...
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.