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‎07-29-2022 09:19 AM - last edited on ‎07-29-2022 10:11 AM by Retired

HP Recommended
Product: Smart Tank 7600
Operating System: Microsoft Windows 10 (64-bit)

I have a new Smart Tank 7600 printer (HP030174, [Personal Information Removed]). No matter what I do I cannot get it to scan. It always errors and the screen shows a message about 'turning off the scanner and may be damaged, cannot copy or scan'. I've tried the full set of drivers, the basic drivers. each time uninstalling the previous driver package, clearing the c:\HP folder and the ProgramData files, and removing the driver from print server properties. nothing works. When the doctor utility runs it shows an error on 'Device Manager' 'The device manager is reporting an error that requires a restart'. Restarting everything doesn't change anything. The firmware is SAYAPPPP1N002.2215A.00 (the current version).

 

any thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2022 03:31 PM

HP Recommended

I spent about 2 hours troubleshooting with 2 different HP support reps today. they're sending a replacement after I return the one i have.

View solution in original post

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1 REPLY 1

‎08-02-2022 03:31 PM

HP Recommended

I spent about 2 hours troubleshooting with 2 different HP support reps today. they're sending a replacement after I return the one i have.

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