New computer, Windows 11, HP Laser Jet 1022

[WearsManyHats]

I purchased a new computer running Windows 11. I have been using an HP LaserJet 1022 printer through USB port successfully on the prior computer.  I attached the new computer to the printer, and it "finds" the printer, but the printer will not print.  I have unplugged the USB cable, uninstalled the printer and restarted the computer. Reinstalled the printer.  Still not printing.  Checked services, the print spooler is running.  Can anyone help?

[Kuroi_Kenshi]

Hi @WearsManyHats,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Verify Connections

• Ensure that the USB cable is securely connected to both the printer and the computer.
• Try connecting the printer to a different USB port on the computer.

2. Install the Printer Software

• Download the latest HP LaserJet 1022 printer driver from the HP Support Website. Ensure you select Windows 11 as the operating system.
• Install the printer software and drivers following the on-screen instructions.

3. Check Printer Settings

• Open "Control Panel" on your computer:
  • Click Start and then Control Panel.
  • Select "Devices and Printers."
• Check if your HP LaserJet 1022 printer is set as the default printer:
  • Right-click the printer icon and select "Set as Default Printer."
• Verify that there are no pending print jobs:
  • Double-click the printer icon to open the print queue.
  • If there are any documents in the print queue, cancel them and try printing again.

4. Restart the Print Spooler Service

• Open the "Run" dialogue by pressing Windows + R.
• Type services.msc and press Enter.
• Find "Print Spooler" in the list, right-click it, and select "Restart."

5. Update or Reinstall Printer Drivers

• Uninstall the current printer driver from "Device Manager":
  • Open Device Manager by pressing Windows + X and selecting Device Manager.
  • Expand "Printers" or "Print queues," right-click your HP LaserJet 1022 printer, and select "Uninstall device."
• Reinstall the latest driver from the HP Support Website.

6. Run the HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor to diagnose and automatically fix any issues with your printer.

I hope this helps.

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Best regards,