New desk jet 2520e won't print PDF documents

[KittyB54]

Just installed a new Desk Jet 2820e printer that won't print PDF files, can anyone help please.  Not very IT literate

[Garp_senchau]

@KittyB54, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

No worries, let's keep it simple! 😊 

First, try opening the PDF in a different program—if you’re using Adobe Acrobat, try printing from Chrome, or edge instead. If that doesn’t work, click "Print", then under Advanced Settings, check the box for "Print as Image" and try again.

Also, make sure your printer is set as default by going to Control Panel > Devices and Printers, right-clicking your HP DeskJet, and selecting "Set as Default Printer".

If the problem continues, restart both your printer and computer, and let me know what happens! 😊

Also, refer to this guide to change print settings: HP print settings guide | HP® Support

Reference if you are not able to print from Adobe: HP Printers - Cannot print PDFs from Adobe Reader (Windows) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,