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‎06-23-2021 04:20 AM

HP Recommended
Product: HP LaserJet Pro 100 MFP M175nw
Operating System: Microsoft Windows 10 (64-bit)

I just installed a new imaging drum in my HP LaserJet Pro 100 MFP M175nw, but the printer does not seem to accept it. After inserting the imaging drum (original HP drum) as explained in the manual, there was a brief initialisation (but no calibration) and the message "Replace imaging drum" did not disappear. It is still being displayed and I cannot print or copy. I tried restarting the printer and updated the printer's driver, but there is no change. Do you have any suggestions? Can I fix this problem somehow? Thank you in advance!

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1 person had the same question
3 REPLIES 3

‎06-23-2021 04:51 AM

HP Recommended

Remove drum, turn the printer ON without the drum, when asked to install the new drum to see will it work.




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‎06-23-2021 05:05 AM

HP Recommended

Thanks for the tip! If I turn the printer on without the drum it asks for the drum to be inserted and goes through a longer initialisation process, but afterwards it goes back to the message "Replace imaging drum"... 😞

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‎06-30-2021 12:22 AM

HP Recommended

The problem has been sorted by now! Thank you for your support.

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