New laptop prints small

[DIY228]

My Windows 10 laptop works fine with my M102w printer. My new Windows 11 laptop (HP 17.3 inch) prints a shrunken image (about 25% of proper size).  This happens with my word processor and with a web browser printing a PDF.  An AI directed me to this site to find the correct driver but I got this support center.

[ferRX]

Hi @DIY228 

This could be related to a printer driver error on Windows, just need to install a new driver.

1. Please install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/COL71123/Basic_Webpack_x64-44.11.2779-LJM101-M106...

2. Once installed, restart your computer,

and send your documents to print.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[DIY228]

I installed the driver with the executable file.  I cycled power on my laptop.  I printed a test page.   The test page looked fine, but when I printed a PDF, it was the same size as before.  Besides that, the computer had to access the cloud before it would print.  I don't want my print jobs going to the cloud when the printer is 5 feet from my computer. 

[ferRX]

Hi @DIY228 

Thanks for following steps...😇

1. In this case there could be some error on Windows system and it is best to remove printer driver from Printer Server options, please follow steps from the next video:

>> https://www.youtube.com/watch?v=DRlx0arzY2s

2. After removing printer driver, restart your computer

and install again the driver provided in the previous message.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[DIY228 · Accepted solution]

Google Bot suggested I manually install a new printer using the IP address of my M102w and a more or less generic driver from HP.  I followed the robot's advice and solved the problem.  I still don't understand why a brand new computer would have corrupted printer drivers that don't get corrected with all the regular updates.  

[ferRX]

Great 😊, nice to know that printer installed with IP addess and worked !

ferRX.