New printer alignment page will not print even though cartridges are installed correctly and are new

[jmoore69542]

this is a brand new printer and the alignment page will not print...just a completely blank page .printer says cartridges are full.

[Sneha_01]

Hi @jmoore69542,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

After replacing ink cartridges or trying to align the printheads or cartridges, one of the following issues might occur.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Print an alignment page with the HP Smart App

• Use the HP Smart app to align the printhead.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer or Printer Settings.
• Under Tools, click Print Quality Tools, and then select Align Printer, Align Printheads, or Align.
• An Aligning printhead message displays and an alignment page prints.
• If the alignment page includes instructions to scan the page, follow the instructions to finish the alignment process.
• EXAMPLE ALIGNMENT PAGE WITH INSTRUCTIONS TO FINISH BY SCANNING THE PAGE
• 

Check your ink cartridges

• Incorrectly installed ink cartridges or low ink levels can result in poor print quality or errors.
• Check ink levels.
• From the printer control panel: Look for an ink drop, a cartridge icon, or an Ink Levels menu.
• From the HP Smart app: Open the HP Smart app. Estimated ink levels display on the Home screen.
• Ink Tank, Smart Tank, DeskJet GT printers: Look at the ink tank windows on the printer. Most printers with ink tanks have a minimum fill line.
• Open the ink cartridge access door, and then wait for the carraige to stop moving.
• Remove each cartridge from the printer. Make sure to hold each cartridge by the sides.
• Remove any protective tape that might be on the cartridges.
• CAUTION:
• Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, an ink system failure, and a failed electrical connection.
• Check for and remove any obstructions around the printer carriage.
• Replace any cartridges that are low or out of ink. If you have an ink tank printer, make sure each ink tank is filled to the minimum fill line.
• Reinstall the cartridges into their correct slots, and then make sure they are firmly seated.
• Close the ink cartridge access door.

Print a Print Quality Diagnostic report

• Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.
• Load plain white paper in the tray.
• Print a Print Quality report.
• Printers with a touchscreen or menus: On the printer control panel, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.
• Printers without a touchscreen or menus: Open the HP Smart app, and then click the printer image. Click Printer Reports, and then select Print Quality Report.
• If there are ink defects on the page, replace the corresponding cartridges.

Clean the printheads or ink cartridges

• Use an automated cleaning tool in the HP Smart app or on the printer control panel to resolve errors, improve print quality, or remove streaks, smudges, or lines that display on printouts.
• Printers with a touchscreen or menus: From the Settings, Setup, or Tools menu, select the option to clean the printheads or cartridges.
• Printers without a touchscreen or menus: Open the HP Smart app, and then click the printer image. Click Print Quality Tools, and then select the option to clean the printheads or cartridges.
• After the cleaning, evaluate the printout. You might need to clean the printheads or cartridges more than once.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support