New printer, but does not print, wifi connection - cannot put passport on printscreenboard, with USB

[hector68]

No connection with WIFI, cannot print password on screen of printer, no USB connection, does not print, maybe it's about the gates/door that you have to choose like IP gate or another gare/door to connect oyur printer to the computer , have tried several times, but cannot get good connection, no prints

greetings from mario decock

[A4Apollo · Accepted solution]

Hey there! @hector68, Thanks for stopping by the HP Support Forums!

I understand you have issues printing wirelessly from your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Is the printer connected to wired or wireless connection?

Please provide the provide the operating system you are running on your PC to assist you better.

As you mentioned you have issues printing wirelessly from your printer.

Can you please brief the issue completely to assist you better. Also, please share a few screenshots of the issue you are facing.

Try the steps recommended below.

Try connecting your printer to the network using Wireless Setup Wizard 

Gather the following items:

• Network name (SSID) 

• Network security password (WEP key or WPA passphrase) 

• A computer that is connected to your wireless network 

2.Disconnect any USB or Ethernet cables from the printer.

3.On the printer control panel, select the Setup, Network, or Wireless menu.

4.Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network. 

• If the printer connected to the network, try installing the HP driver and software again.

Also, assign a static IP to your printer and check if it helps.

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
 

If the issue still persists try running print and scan doctor on your PC and check if it helps.

Refer this article to know more information about using print and scan doctor on your PC.

Refer this article to further troubleshoot printer offline issues.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[hector68]

Hello Sir, I have already succeeded, by installing first without download, let computer search for right connections, and then a password came through wifi

thanks and greetings from mario decock

[KrazyToad]

Hi @hector68

I'm glad you were able to get this issue sorted out. Drops us a Message anytime you need help. 

Thank you. 🙂