New printer causing intermittent network outages

[Copperhead17]

We recently purchased a HP Envy Photo 7800 printer. I wasn't able to connect to our home network even after entering the network password for the router (the printer could detect the network/router just fine). Some of the tips online suggested I needed to add the printer's MAC address (MAC filtering) to the router. Doing so allowed me to hook up the printerand get it working. 

However, we are now experiencing intermittent network outages - the router goes out for a handful of minutes before resetting and then reconnecting. Would appreciate any ideas - first time I've had to add a printer's MAC address to the router to get it to connect. 

[Copperhead17]

I should also add that if the printer is turned off, the network outages do not occur.

[Raj1788]

@Copperhead17

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Did you try any troubleshooting steps on your own?

This seems like a connectivity issue with the printer.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c... 

Restart the printer.

Then, Assign Manual IP to the printer

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - http://hp.care/2cqpl6p 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)