New printer printing black and white only

[MrsMeika]

I just got the HP8139e and it copies fine in color but prints from multiple computers in black and white when I print from web or word 

[Hawks_Eye]

Hi @MrsMeika 

Welcome to the HP Support Community! We're here to help you get back up and running.

Your HP OfficeJet Pro 8139e Wireless All-in-One Printer is capable of color printing, and since copying works in color, the issue is likely due to driver settings or application-specific print defaults. 

Let’s walk through how to restore full color printing from Word and web browsers.

Step-by-step actions to enable color printing

Check printer properties on each computer

• Go to Control Panel > Devices and Printers
• Right-click your HP 8139e > Printing Preferences
• Under the Color tab or Paper/Quality, ensure Color is selected (not “Black & White” or “Grayscale”)
• Click Apply and OK

Verify application-specific settings

• In Word:
  • Go to File > Print > Printer Properties
  • Confirm that Color is selected under Print Quality or Advanced
• In Web browsers:
  • Press Ctrl + P, then click More Settings
  • Ensure Color is selected under Print in color

Reinstall the full-feature driver

• Visit HP’s official driver page:
  HP ENVY Inspire 8139e – Drivers & Software
• Download and install the Full Feature Software and Driver
• Restart your computer after installation

Check HP App settings

• Open the HP App on your computer
• Go to Settings > Print Preferences
• Confirm that Color printing is enabled

Run HP’s Diagnose & Fix tool

• Download from:
  HP Diagnose & Fix – Windows
• This tool checks for driver conflicts and restores full print functionality

Let me know if the issue persists after reinstalling the driver or if you'd like help verifying settings on a specific operating system. 

You’ve done everything right by checking across multiple apps, and we’ll make sure your printer delivers vibrant color prints again.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye