New printer set up

[Raluca5]

Got a new Hp printer,the app found the printer first time the instalation went until the end then it gave an Error E ..... since then the printer doesn't show up anymore into set up.

I tried enrolling to instaink as I have 6 month free with the printer the code I have on the invoice is not accepted.

I am soooo frustarated as I really need this to work by tomorrow.

If anyone has any tips,what might have I done wrong or what to do next please help

[Irfan_06]

Hi @Raluca5,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

If the issue persists.

To understand the issue and help you, please share the details listed below:

- Error messages (if any) on the unit.

- Is the wireless light on the printer blinking or solid?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support