New printer unable to change LCD screen language from Chinese to English.

[heinzight]

Just installed the OfficeJet Pro 8020e and all seems connected and no install errors but I cannot read the display in Chinese. The only options are a Question Mark in the lower right and if I click that I see somewhere A4 and a Return Arrow in the lower left that takes me back to the Question Mark screen. How to change display language?

[Betty0610]

@heinzight

Welcome to the HP Support Community.

You may go to Setup Menu>Preferences>Language>English

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[heinzight]

Hi Betty, hope you've seen my previous reply. Since the LCD was in Chinese I could not even get to any menu. After the exchange the new 8035e came up with a menu to choose, no problem. The 8020e was a lemon. A frustrating experience to buy a new printer and not be able to print for 3 days, and multiple trips to the vendor. But, I'm printing now with the 8035e and am happy, although I've had 2 paper jams, which after clearing the job reprinted from the beginning. Now I have about 40 wasted pages (that are now duplicates and useless.

[Betty0610]

I understand. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a nice day and stay safe!:)