New printer won’t connect to iPad or iPhone

[Tammy-_gram3b]

I’m trying to connect to new hp envy 6055e printer with my iPad. I get the message that Bluetooth is too weak- move closer. I do, but doesn’t help. Or I get message asking for hp password, which I don’t know. I’m getting nowhere. And the purple scanning light stops and turns contiuous blue. 

[ShlomiL]

Hi,

How is the wireless light on the top of the tray, is it blinking or solid?

When you go to Settings > Wi-Fi, can you see any nearby HP-Setup network in your wireless networks list or not?

[Tammy-_gram3b]

Yes, to both questions. 

[Tammy-_gram3b]

Sorry, the wifi light is solid 

[ShlomiL · Accepted solution]

Thanks for clarifying @Tammy-_gram3b , so that means the printer is connected to the network, but experience any wireless connectivity problem.

Let's print and evaluate a Wireless Network Test Results page:

https://support.hp.com/ph-en/document/c06543173

You would get 3-4 pages printed, evaluate the last report, does it says congratulations below the topic, or may list any specific warning or attention?

Within the last section on the report, notice the listed Network Name (SSID) and IP Address, does the SSID matches the wireless network your iOS device is connected to?

Can you access the IP Address of the printer when typing it into the address bar on Safari?