-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- New printer

Create an account on the HP Community to personalize your profile and ask a question
06-19-2026 10:48 PM
For general help for new router or printer please refer to this article in our printer database.
Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.
New ISP, same old printers, PCs and smartphones: Log into the modem or router and change the SSID (names) of each band so the names are different. Create a numeric password identical for each band to simplify login. If you must use alphanumeric characters then do not use any from this set: ilL1oO0D8B5S as they are easily mixed up depending on the font used. Be sure to run the application (if any) that finds the best channel for each band. Your ISP should be able to do all of this for you if you need help.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it