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‎03-18-2022 12:32 PM - last edited on ‎03-21-2022 08:40 AM by Retired

HP Recommended
Operating System: Other

The Android HP Connect App recently got an update that leads often to hangs and malfunctions.

 

I'm attaching a screenshot. What's happening there is I want to start a scan, the settings menu is empty and the app does not react to anything.

hpc1.png

 

Furthermore *if* scanning works (which it often doesn't) there is a new "feature" to automatically crop content. This feature is however completely useless, as it does not really work (the preselected cropping area seems kinda random, it never actually matches the content). It seems impossible to switch that off and so every time I scan I have to remember to tap the button to select the whole area (which should be the default).

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1 REPLY 1

‎03-23-2022 01:22 PM

HP Recommended

@hannob

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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