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HP Recommended
HP 3630 All In One Series
Microsoft Windows 10 (64-bit)

I have recieved a message stating that my printer hasnt been installed correctly and that i need to insert the CD, however I do not have a CD drive on my new HP Laptop. I have signed up for the printer to order ink automaticaally and now do not know if that will work as its telling me it's only the basic installation I have.

 

I am sure there must be a way around this as not all laptops have a disk drive but I have no idea how to remedy this. I uploaded the software from this site. If anyone can help me out on this I would be so grateful. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@lisa32108

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP DeskJet 3630 All-in-One Printer. I read that there is a message stating the printer is not installed correctly and you insert the disk. Not worry, I'll do my best to help you. 

 

I would like to know the following information to assist you better:

  • Did any software changes or updates happen for the printer?
  • Is the printer able to print documents from the computer?

 

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 
  • You may have to restart your computer once for the changes to take place. 

 

If the issue persists then I suggest you to uninstall the existing printer drivers and then install the latest drivers. The following steps will help:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Select Apply and OK on the Print Server Properties window.
  • Close Devices and Printers.
  • You may download and install the drivers from this link

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Keep me posted how it goes. Good luck! 

 

 

View solution in original post

3 REPLIES 3
HP Recommended

@lisa32108

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP DeskJet 3630 All-in-One Printer. I read that there is a message stating the printer is not installed correctly and you insert the disk. Not worry, I'll do my best to help you. 

 

I would like to know the following information to assist you better:

  • Did any software changes or updates happen for the printer?
  • Is the printer able to print documents from the computer?

 

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 
  • You may have to restart your computer once for the changes to take place. 

 

If the issue persists then I suggest you to uninstall the existing printer drivers and then install the latest drivers. The following steps will help:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Select Apply and OK on the Print Server Properties window.
  • Close Devices and Printers.
  • You may download and install the drivers from this link

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Keep me posted how it goes. Good luck! 

 

 

HP Recommended

I have been given a disc with photos on it but my stand alone does not have a disk port.  What do I need to buy?

HP Recommended

I am sorry to interfere, but I also have a laptop without CD writer. 

Some external devices have software on CD (like printer).

It is difficult to make a recovery DVD.

Can we use an external CD / DVD drive in similar cases?

 

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