No CD Drive

[lisa32108]

I have recieved a message stating that my printer hasnt been installed correctly and that i need to insert the CD, however I do not have a CD drive on my new HP Laptop. I have signed up for the printer to order ink automaticaally and now do not know if that will work as its telling me it's only the basic installation I have.

I am sure there must be a way around this as not all laptops have a disk drive but I have no idea how to remedy this. I uploaded the software from this site. If anyone can help me out on this I would be so grateful. 

[MKazi · Accepted solution]

@lisa32108

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP DeskJet 3630 All-in-One Printer. I read that there is a message stating the printer is not installed correctly and you insert the disk. Not worry, I'll do my best to help you. 

I would like to know the following information to assist you better:

• Did any software changes or updates happen for the printer?
• Is the printer able to print documents from the computer?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 
• You may have to restart your computer once for the changes to take place. 

If the issue persists then I suggest you to uninstall the existing printer drivers and then install the latest drivers. The following steps will help:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties window.
• Close Devices and Printers.
• You may download and install the drivers from this link. 

I genuinely hope the issue gets resolved without hassles and the unit works great. Keep me posted how it goes. Good luck! 

[Dianne47]

I have been given a disc with photos on it but my stand alone does not have a disk port.  What do I need to buy?

[Greg_67]

I am sorry to interfere, but I also have a laptop without CD writer. 

Some external devices have software on CD (like printer).

It is difficult to make a recovery DVD.

Can we use an external CD / DVD drive in similar cases?