No Device Found after trying to register Product

[Faithwell]

Contacted HP on 10 August & could only communicate online with so much time wasted since today from 10:07am till now at 2:10pm.

Issues:-

1) After trying to Register Product online by providing Product Name: HP LaserJet MFP M236sdw, there is a message "No device found." Even I tried to other inputs such as "M236sdw", or even the serial number as well as the Product No., still received same message " No device found."

2) Strangely, there is a Warranty Coverage Detail for the same product with the same serial number. The product is bought on 9 August 2023 at the Challenger at Bugis Junction basement. The Warranty Coverage Detail indicates Care Pack starts from January 18, 2023 to end on January 17, 2026. The Factory Warranty starts from January 9, 2023 to April 7, 2024. 

They were supposed to have someone to contact me via my mobile since yesterday but still not available. 

Wondering if anyone has similar issues? thanks.

[sandytechy20]

@Faithwell 

Welcome to the HP support community.

I understand that you are unbale to register the product, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Faithwell]

I have already contacted via phone since 9 August and still waiting for someone to contact me personally. It is now 6 days. Perhaps everyone is still too busy? 

[sandytechy20]

@Faithwell

Welcome to the HP support community.

You can check with the nearest HP service center for more assistance on this.

Here is the link to find the nearest service center:- Click here

[Faithwell]

Can someone just call me via my mobile to solve the Registration Product issue & the Warranty matter? Rather for me to drive all the way to the Service Center. It is just a phone call away right? Need to improve the services by phone. 

[A_Gayathri]

Hi @Faithwell,

Welcome to the HP Support Community

I understand you are facing an issue with your registered Product. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!