No Drivers Installed for Envy 5020

[Keith_C]

Downloaded 'HP ENVY 5000 All-in-One Printer series Full Feature Software and Driver' version 44.3.2218  which includes all necessary drivers and supporting software.

No error messages during installation.  But in the 'Devices and Printers' window the printer is shown but its status shows 'No Drivers Installed'.

Numerous restarts, fresh admin accounts, removal and reinstallation of printer sowftare. Rinse and repeated numerous times to no avail. Printer ok from phone just not from Laptop.

Thank you in advance for your help and advice. 

[sandytechy20]

@Keith_C

Welcome to HP forums,  I see that you are getting no drivers installed error.

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties  Windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install full feature driver for the printer

Click here to download the printer driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark an accepted solution my post so that it benefits several others.

Cheers.                                                                                                                                                                                                                                                                                                

[Keith_C]

Hi Sandytechy20,

Thanks for this advice. Unfortunately, the relation of mine who has this printer is unwell, and I will not have access to the laptop/printer for a while (probably the New Year). So I will be unable to update this post until then and  I will have to put things on  hold for a bit.

I have a tech background and so I know how important it is to get feedback on success/failure of a fix. I will do this once I have been able to run through your instruction.

I did notice a HP Print and Scan Doctor for Windows, is this likely to help - will this carry ou tthe procedures you suggest below?

[sandytechy20]

@Keith_C

Thanks for the reply.

I appreciate your time and effort.

Yes, you can try the steps when you find the time.

That should fix the issue, feel free to contact us in future if you need any assistance.

Cheers.