No HP Smart listed with printers

[Ron-Ho]

Just uninstalled and re-ran HP 123 smart dnld.  No HP Smart listed with printers.  Cannot get it to launch or add in.    " Cannot connect to scanner!"

[A_Gayathri]

Hi @Ron-Ho,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering issues with your HP ENVY 6055e All-In-One Printer where the scanner isn't connecting properly, and HP Smart isn't showing up as an option. Let's troubleshoot this step by step:

1. Verify Hardware Connections

• Ensure that your printer is powered on and properly connected to your computer via USB or over the network (if it's a wireless printer).
• Check if there are any error messages or indicators on the printer's display panel that might indicate connectivity issues.

2. Check Printer Driver and Software

• Confirm that the printer driver is correctly installed on your computer. You can do this by going to the Device Manager (on Windows) or System Preferences (on macOS) and checking if the printer is listed without any exclamation marks or error icons.
• If the driver seems to be installed but isn't working correctly, try reinstalling the latest driver from the HP website. Make sure to download the driver specifically for the HP ENVY 6055e model.

3. Install HP Smart App (HP 123 Smart)

• Since HP Smart isn't listed with your printers, it might not have been installed correctly. Ensure you download and install the latest version of HP Smart from the official HP website. This app is designed to manage your HP printer and scanner functionalities seamlessly.
• After installing HP Smart, restart your computer to ensure all components are refreshed.

4. Troubleshoot HP Smart (HP 123 Smart)

• If HP Smart still doesn't show up or launch properly, try reinstalling it. First, uninstall HP Smart completely from your computer through the Control Panel (Windows) or by dragging it to Trash (macOS), then download and install it again from the HP website.

5. Verify Scanner Settings

• Open HP Smart and check the scanner settings. Sometimes, scanners may default to offline or require specific setup steps through the HP Smart app to function correctly.
• Ensure that the printer is set as the default scanner on your computer's operating system settings.

6. Check Network and Firewall Settings

• If your printer is connected wirelessly, ensure it is connected to the same network as your computer. Network changes or firewall settings might block the printer from connecting to the computer.
• Temporarily disable any firewall or security software on your computer to see if it's blocking the connection to the scanner.

7. Update Firmware Update the firmware on an HP printer

• Check if there are any firmware updates available for your HP ENVY 6055e printer. Sometimes, updating the printer's firmware can resolve connectivity issues.

I hope this helps. 

Take care and have a good day.

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