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‎12-02-2016 01:27 PM

HP Recommended
Product: HP Laserjet 200 MFP M276
Operating System: macOS 10.12 Sierra

My printer functions work fine, but the HP icon does not show up in my Macbook Pro's Launchpad. I only have HP folders and files in the Finder menu. An HP rep tweeted me instructions on uninstalling and reinstalling, but the instructions were incomplete, and not all files were uninstalled. When I reinstalled the software, I ended up with duplicate copies of the HP folders and files. Fortunately, the printer is still working fine - but it would be nice to install the software so that the HP icon actually shows up in the Mac's launchpad - with no duplicate copies. I can't seem to find good instructions on a COMPLETE uninstallation and a PROPER reinstallation so that the icon shows up.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2016 05:16 PM

HP Recommended

Hi,

To completely remove the software follow the HP Uninstaller as following:

 

  1. Download and launch HP Easy Start below:
    http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
  2. Click teh top HP Easy Start menu and select HP Uninstaller, then follow the steps to completely uninstall your HP software.
  3. Once you are done verify any icon and shortcut was removed from teh Applications folder, the Desktop or the Dock, if any instance remain move it to the trash and empty the trash.
  4. Run the HP Easy Start once again, this time follow the steps to reinstall the HP Software, upon the Add Printer step be sure to select the printer model witin the Use drop doen menu of the Add Printer dialog.
  5. Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update
    Click Store on the top menu bar, click Reload Page, click Update All if any updated are available

    Regards,
    Shlomi


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎12-02-2016 05:16 PM

HP Recommended

Hi,

To completely remove the software follow the HP Uninstaller as following:

 

  1. Download and launch HP Easy Start below:
    http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
  2. Click teh top HP Easy Start menu and select HP Uninstaller, then follow the steps to completely uninstall your HP software.
  3. Once you are done verify any icon and shortcut was removed from teh Applications folder, the Desktop or the Dock, if any instance remain move it to the trash and empty the trash.
  4. Run the HP Easy Start once again, this time follow the steps to reinstall the HP Software, upon the Add Printer step be sure to select the printer model witin the Use drop doen menu of the Add Printer dialog.
  5. Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update
    Click Store on the top menu bar, click Reload Page, click Update All if any updated are available

    Regards,
    Shlomi


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-02-2016 05:58 PM

HP Recommended
@ShlomiL wrote:

Hi,

To completely remove the software follow the HP Uninstaller as following:

 

  1. Download and launch HP Easy Start below:
    http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
  2. Click teh top HP Easy Start menu and select HP Uninstaller, then follow the steps to completely uninstall your HP software.
  3. Once you are done verify any icon and shortcut was removed from teh Applications folder, the Desktop or the Dock, if any instance remain move it to the trash and empty the trash.
  4. Run the HP Easy Start once again, this time follow the steps to reinstall the HP Software, upon the Add Printer step be sure to select the printer model witin the Use drop doen menu of the Add Printer dialog.
  5. Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update
    Click Store on the top menu bar, click Reload Page, click Update All if any updated are available

    Regards,
    Shlomi

Thanks, Shlomi. I have started the app, but it seems to be intended only for installation - I have already gone through several initial screens and there is nothing mentioned about an uninstaller. Am I doing something wrong?

Was this reply helpful? Yes No

‎12-02-2016 06:02 PM

HP Recommended
@ShlomiL wrote:

Hi,

To completely remove the software follow the HP Uninstaller as following:

 

  1. Download and launch HP Easy Start below:
    http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
  2. Click teh top HP Easy Start menu and select HP Uninstaller, then follow the steps to completely uninstall your HP software.
  3. Once you are done verify any icon and shortcut was removed from teh Applications folder, the Desktop or the Dock, if any instance remain move it to the trash and empty the trash.
  4. Run the HP Easy Start once again, this time follow the steps to reinstall the HP Software, upon the Add Printer step be sure to select the printer model witin the Use drop doen menu of the Add Printer dialog.
  5. Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update
    Click Store on the top menu bar, click Reload Page, click Update All if any updated are available

    Regards,
    Shlomi

P.S. I did find the reference to Uninstall HP software in the Easy Start menu - but it's grayed out! What am I doing wrong?

Was this reply helpful? Yes No

‎12-02-2016 06:04 PM

HP Recommended
@ShlomiL wrote:

Hi,

To completely remove the software follow the HP Uninstaller as following:

 

  1. Download and launch HP Easy Start below:
    http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
  2. Click teh top HP Easy Start menu and select HP Uninstaller, then follow the steps to completely uninstall your HP software.
  3. Once you are done verify any icon and shortcut was removed from teh Applications folder, the Desktop or the Dock, if any instance remain move it to the trash and empty the trash.
  4. Run the HP Easy Start once again, this time follow the steps to reinstall the HP Software, upon the Add Printer step be sure to select the printer model witin the Use drop doen menu of the Add Printer dialog.
  5. Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update
    Click Store on the top menu bar, click Reload Page, click Update All if any updated are available

    Regards,
    Shlomi

Oops, sorry, Shlomi, I realized my mistake. I started from scratch and now I can access the Uninstall option!

Was this reply helpful? Yes No

‎12-03-2016 10:13 AM

HP Recommended
@ShlomiL wrote:

Hi,

To completely remove the software follow the HP Uninstaller as following:

 

  1. Download and launch HP Easy Start below:
    http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
  2. Click teh top HP Easy Start menu and select HP Uninstaller, then follow the steps to completely uninstall your HP software.
  3. Once you are done verify any icon and shortcut was removed from teh Applications folder, the Desktop or the Dock, if any instance remain move it to the trash and empty the trash.
  4. Run the HP Easy Start once again, this time follow the steps to reinstall the HP Software, upon the Add Printer step be sure to select the printer model witin the Use drop doen menu of the Add Printer dialog.
  5. Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update
    Click Store on the top menu bar, click Reload Page, click Update All if any updated are available

    Regards,
    Shlomi

Shlomi, Just uninstalled and reinstalled the printer successfully! Thanks so much for your help! Regards, Steve

Was this reply helpful? Yes No

‎12-03-2016 11:52 AM

HP Recommended
You're welcome Steve!
Great to see it is all sorted now . 🙂


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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