• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-16-2025 01:47 PM

HP Recommended

My printer is only 8 months old. All of a sudden, the power button doesn't work. I have done the plugging and unplugging and still not working. It has not been moved. I verified outlet was working. Anything else to try? I don't have another power cord to try. Let me know.

3 REPLIES 3

‎08-16-2025 03:22 PM

HP Recommended

Have you tried reseating the power cable at *all* points--power outlet, connection to the power block if there is one, and the connection to the actual printer?  Any one of them could be the problem.  If that doesn't work, given that you don't have another cord to swap out, and presumably don't have the tools to test the power cord itself, I'd check to see how long the warranty runs. If it's a year warranty and you've only had it for 8 months. HP should  fix it, although support will probably want to take you through some steps online first to confirm it's doornail dead. 

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-16-2025 03:53 PM

HP Recommended

Actually, I did all that. Here's what worked. I held down the power button for 15 to 20 seconds. When I let go, the power came on. Who knew!

Was this reply helpful? Yes No

‎08-16-2025 04:59 PM

HP Recommended

Way to go! I was actually thinking about suggesting trying to find a way to reset it, but thought it would be too hard to find!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->