No SETUP Cartridges

[MaryF7]

Hi- 

I got this printer from my sister after she got a new one. Its fairly new and still in warranty.

I'm trying to set it up but I do not have the "set up" ink cartridges. Is there a way to bypass this?? Thanks! 

[Garp_senchau]

@MaryF7, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To bypass the cartridge setup, we’ll need to perform a semi-full reset. However, since these steps are specific to your printer model, I'll send you detailed instructions via private message to ensure we don't risk causing any issues with the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[MaryF7]

Hi! Thank you for your help! 
I don't see any private messages. Can you please re-try? Thank you again!

[ferRX]

Hi @MaryF7 

You may follow the steps from the next message:

>> Envy 6055e - error Setup cartridges

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[MaryF7]

Hi, thank you for your help! I tried following those steps 2x- but I am still getting this error message

[ferRX]

Hi @MaryF7 

Ok, if that doesn´t work then it should be something in the cartridge,

maybe the contacts have some dust and you need to clean it.

Please follow steps from the next video to clean contacts on the cartridge:

>> https://www.youtube.com/watch?v=PN9s2mdrs5c&ab_channel=LDProducts

Once you clean the cartridges then put it again inside printer and check if that works.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.