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‎11-04-2021 11:54 AM - edited ‎11-04-2021 12:03 PM

HP Recommended
Product: OfficeJet 5258
Operating System: Microsoft Windows 10 (64-bit)

A few years ago my mom  bought me a printer for when I moved out. It sat unused in the garage. At some point my mom's printer ran out of ink so she took the cartridges out of mine. She used them up and threw them away. Now I've moved out and want to setup my printer. It wants me to use the cartridges that came in the box, which no longer exist. How do I bypass this issue?

Category:
1 REPLY 1

‎11-07-2021 04:52 AM

HP Recommended

Hi @PepperElixer,

 

I'd like to help!

 

I understand you are receiving a "use setup cartridges" error.

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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