No Setup Cartridges for HP Envy 5010

[spyro2000]

Hello,

I can't use this device as the original setup cartridges are not available (I have normal cartridges available, though). How can I bypass this message (can't even press any buttons)?

[spyro2000]

Hello? Somone at home? 🙂

[spyro2000]

Seriously, I need some support here. Having to work with the printer...

[Echo_Lake]

@spyro2000

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

The only option left is to perform an OOBE reset and re-initialize the printer. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[spyro2000]

Hi, thanks for the answer.

But I'm afraid, this doesn't work. The sequence to enter the 'service menu' you provided doesn't work with this model.

However, I was able to enter something called a 'support menu' instead with BL, BL, BL, BL.

But even then there is no OOBE reset option in the reset menu listed. It's only

• Country/Language reset
• Partial reset
• Semi-Full reset

Tried them all, none of them made this stupid message going away...