No Tray 2 showing

[Bills68]

Since changing to a Windows 11 machine I am unable to use Tray 2 on my printer as the HP Smart app doesn’t show a Tray 2 option.

It doesn’t show using Windows print services correctly either.

I have logged a case but support haven’t responded, can anyone help?

[Dragon-Fur]

@Bills68 

Welcome to the HP User Community.

If you have not done so,

Make sure the Tray shows as "installed"

Tray installed?

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printer Properties > tab Device Settings

In section  Installable Options > Tray #  > Click and Select Installed > OK

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If you have not done so,

Install the Full Feature Software / full driver printer software on the Windows 11 machine.

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP OfficeJet Pro 8720 All-in-One Print and Scan Driver and Accessories 

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Details / How-to / Examples

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

========================================================================

>>> Check / Install the Full Feature Software / full driver printer software

The full driver provides the foundation on which other programs and printing software depend.

The driver includes HP Scan – HP Scan supports scanning / saving / printing your scan content.

Preparation - Install Full Driver Printer Software

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing software.

Printer Software Check - Is the printer software installed?

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_5

Next...

Printer software installed and  listed >> Software is out of date or is not working

NOTE:  If the printer software shows installed but is not working as expected, remove and reload the software.

NOTE:  Windows 11

Windows Start > Search for Control Panel and open

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

===============================================================

Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove"

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 8720 All-in-One Printer series 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Bills68]

Hi Dragon-Fur

I installed the basic driver and after removing the printer from Tray 2 and putting it back on again in Windows print it is showing Tray 2 but Tray 2 is still not showing under HP Smart 

And there is no option to install Tray 2.

I have the below driver options and have already installed the highlighted driver.

This is what I have in Programs & Features 

This is what I have in Devices & Printers

I may just uninstall everything and start again!

[Dragon-Fur · Accepted solution]

@Bills68 

I cannot comment on the options available the Basic Driver - I don't use it.

According to the Description, it is a "subset" - my interpretation of this statement: 

This is not a complete driver package.

If you wish to do so,

Uninstall the existing printer software

Restart the computer and log in.

Install the Full Feature Software / full driver printer software.

The link to the full driver installation package:

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP OfficeJet Pro 8720 All-in-One Print and Scan Driver and Accessories 

Description:

The full solution software includes everything you need to install and use your HP printer.

This collection of software includes the complete set of drivers, installer and optional software.

OR

If you want to find the full driver software download package on your own

Try / Consider

Open the Printer Homepage > HP OfficeJet Pro 8720 All-in-One Printer series 

Open Category Software and Drivers >  Software and drivers for HP OfficeJet Pro 8720 All-in-One Printer series 

Open Section Software-Utility

Click on HP OfficeJet 8720 All-in-One Print and Scan Driver and Accessories 

Click on the link "See full details"

Will that work better than using the basic driver software?

Perhaps.

Try it if you wish to do so.

What else?

It is possible the printer would benefit from a power reset.

I'd not bother with this option until the full driver software is installed - your choice - the Restart is not harmful.

 Printer Turns Off Unexpectedly or Repeatedly

Complete Step 2

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"