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- No color option for printer Smart Tank 6000 on MacOS Sonoma ...

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08-09-2024 04:11 PM
Hi,
When I try to print from an application, I have no color option to select .. so I can only print in black&white.
The tanks are full (just got my printer a few days ago. The status report prints in color.
Do I need a new driver that will allow me to print in color, in Safari, Numbers, etc ?
OS: MaxOS Sonoma 14.5
Solved! Go to Solution.
Accepted Solutions
08-12-2024 10:19 AM
Hi @BrunoP1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're having trouble with color printing on your HP Smart Tank 6000 after upgrading to macOS Sonoma 14.5. Here’s a step-by-step guide to help you resolve this issue:
1. Check Printer Settings in macOS
a. Print Dialog Settings:
- When you go to print from an application, click on the "Show Details" button in the print dialog. This expands the options and might reveal more settings.
- Look for options related to color or quality. Ensure that “Color” is selected and not “Black & White”.
b. Printer Presets:
- Check if there are any preset configurations applied to the printer that might be defaulting to black & white. You can select “Printer Features” or similar in the print dialog to adjust these settings.
2. Update or Reinstall Printer Drivers
a. Check for Updates:
- Go to System Preferences > Printers & Scanners. Select your printer, then click “Options & Supplies” and check if there’s an update available for your driver.
b. Reinstall Drivers:
- Visit the HP support website and download the latest driver for the Smart Tank 6000 compatible with macOS Sonoma 14.5.
- Once downloaded, follow the installation instructions. After reinstalling, try printing again.
3. Verify Printer Configuration
a. Printer’s Internal Settings:
- Access your printer's control panel or web interface and check the settings to ensure that color printing is enabled and configured correctly.
b. Print a Test Page:
- Try printing a test page from the printer’s control panel or web interface to verify that the printer itself can produce color prints.
4. Reset Printing System
a. Reset the Printing System:
- Sometimes resetting the printing system can resolve issues. Go to System Preferences > Printers & Scanners, right-click (or Control-click) on the printer list, and choose “Reset printing system...”. After the reset, add your printer again and try printing.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support
08-12-2024 10:19 AM
Hi @BrunoP1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're having trouble with color printing on your HP Smart Tank 6000 after upgrading to macOS Sonoma 14.5. Here’s a step-by-step guide to help you resolve this issue:
1. Check Printer Settings in macOS
a. Print Dialog Settings:
- When you go to print from an application, click on the "Show Details" button in the print dialog. This expands the options and might reveal more settings.
- Look for options related to color or quality. Ensure that “Color” is selected and not “Black & White”.
b. Printer Presets:
- Check if there are any preset configurations applied to the printer that might be defaulting to black & white. You can select “Printer Features” or similar in the print dialog to adjust these settings.
2. Update or Reinstall Printer Drivers
a. Check for Updates:
- Go to System Preferences > Printers & Scanners. Select your printer, then click “Options & Supplies” and check if there’s an update available for your driver.
b. Reinstall Drivers:
- Visit the HP support website and download the latest driver for the Smart Tank 6000 compatible with macOS Sonoma 14.5.
- Once downloaded, follow the installation instructions. After reinstalling, try printing again.
3. Verify Printer Configuration
a. Printer’s Internal Settings:
- Access your printer's control panel or web interface and check the settings to ensure that color printing is enabled and configured correctly.
b. Print a Test Page:
- Try printing a test page from the printer’s control panel or web interface to verify that the printer itself can produce color prints.
4. Reset Printing System
a. Reset the Printing System:
- Sometimes resetting the printing system can resolve issues. Go to System Preferences > Printers & Scanners, right-click (or Control-click) on the printer list, and choose “Reset printing system...”. After the reset, add your printer again and try printing.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support
08-12-2024 11:14 AM
After I posted this, I started a chat with HP Support team, with Youssef. All I had to do was to delete the printer and the printer Settings, and reinstall it. Youssef mentioned that this is a known bug with macOS. If I lose the Print in Color option, just delete the printer and reinstall it.
So, problem solved… and I will know what to do if it happens again!
Thank you for your support. (And sorry for not having updated this post earlier)