No icons on laptop

[mellomello]

My HP Deskjet 2755 will print and scan from my cell phone. However, the icons on my laptop have disappeared for printing and scanning.

[Dragon-Fur]

@mellomello 

Welcome to the HP User Community.

If the shortcuts are missing from the Desktop, the printer software might need to be reloaded.

Check for the installed software in Programs and Features

If the printer software is listed >> Uninstall the software from Programs and Features

Restart the computer and log in

Install a new copy of the Full Feature Software / full driver printer software

Restart the computer and log in

Details / How-to / Examples

==========================================================================

Preparation

Create Restore Point (Optional)

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Apply or OK to exit the menu after the Restore Point is complete.

Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates. 

Settings > Update and Security > Windows Updates

If you install any Windows Updates: After the update is installed, Restart the computer and log in.

NOTE:  If an update is already pending, install that update > Restart the computer and log in

==========================================================================

Check Printer Software - Is the printer software installed?

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_5

==========================================================================

Next...

Uninstall printer software

Printer software installed and  listed  >>  Software is out of date OR is not working

HP Document

 Uninstall HP printer software and drivers

NOTE:  Windows 11 >> Windows Start > Search for Control Panel and open

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

===============================================================

Install Printer Software

Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Video Help to install the Software

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

==========================================================================

Final Preparation Work > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2755 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"