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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- No printer/cartridge for months

Create an account on the HP Community to personalize your profile and ask a question
06-12-2020 06:48 PM
I am planning to use my printer again and buy ink but I am not sure if it will still work coz it has been months now that it has no ink nor cartridge on it?
06-16-2020 04:15 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.
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Make sure to load the input tray with plain, white paper.
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On the printer control panel, swipe the display to the left, and then touch Setup
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Touch Tools.
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Swipe up on the display, and then touch Print Quality Report.
A Print Quality Diagnostic report prints.

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Keep the Print Quality Diagnostic report for easy reference later in this document.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee