No setup ink cartridges - Envy Photo 7858

[Breau]

Did not receive setup ink cartridges with my Envy Photo 7858 printer. My printer will not allow me to complete the setup until setup cartridges are installed. Is there any way around this problem?

[Jay_G24 · Accepted solution]

Hi @Breau,

I'd like to help!

I understand that you did not receive the setup cartridges with the printers.

If you have regular ink cartridges, we could perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Or 

You could contact HP Phone Support in your region for missing ink cartridges

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[L5555]

Hi #Jay_G24, I purchased my Envy Photo 7858 thru Amazon.com Services LLC in a used condition last June. If there were Setup Cartridges in the box, they are long gone and the unit is out of warranty. I bought this until only to use the scanner feature with feed dogs. I don't even want to use the printer features. But I cannot get it to set up. I have seen posts all over HP Community about the reset for this unit if the setup cartridges are missing. Could you (or another HP Support Agent or community member) help me reset my Envy Photo 7858? Thanks!

[L5555]

Hi #Jay_G24, I purchased my Envy Photo 7858 thru Amazon.com Services LLC in a used condition last June. If there were Setup Cartridges in the box, they are long gone and the unit is out of warranty. I bought this until only to use the scanner feature with feed dogs. I don't even want to use the printer features. But I cannot get it to set up. I have seen posts all over HP Community about the reset for this unit if the setup cartridges are missing. Could you (or another HP Support Agent or community member) help me reset my Envy Photo 7858? Thanks!

[Jay_G24]

Hi @L5555,

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

If you have regular cartridges, we can perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[ParksJ77]

Hi @Jay_G24 - Like others here, I received the 7858 printer without setup cartridges.  Could you send the instructions please?

Thanks,

ParksJ77

[Echo_Lake]

@ParksJ77

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand that you did not receive the setup cartridges with the printers. If you have regular ink cartridges, we could perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

If you do not have a regular ink cartridge, you could contact HP Phone Support in your region for missing ink cartridges.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!