Non HP Cartridge stopped working on Office Jet 9010

[Duncvfr]

My Office Jet 9010 has just started to reject the use of non HP cartridges. Is there an easy work round for this as its annoying that it failed on an firmware update halfway through some work!!

[sandytechy20]

@Duncvfr 

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Duncvfr]

Nathan dignity help at all. Im looking to continue to use my no HP cartridges that were working fine before the printer updated. I will swap printers to another brand if I can't get them to work. There is nothing wrong with the ink cartridges. They worked just fine until you blockers them on a software update

[Duncvfr]

Should say NO help at all....

[sandytechy20]

@Duncvfr 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers