Not able to remove old printer from HP Account Dashboard

[rksuhwah]

HI All,

I am having trouble removing the old printer from account. It is not showing to remove the printer option for my old printer which is ENVY 4500 e-All-in-One Printer series. Please help in removing it

Thanks
Rajeev

[Dilip_18]

@rksuhwah

Welcome to the HP Support Community! I'd like to help!

I see you are looking to remove old printer from HP Account Dashboard.

Try these steps to re-install the printer driver.

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Hope this helps! Keep me posted. 

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