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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Not able to run driver software on my new

Create an account on the HP Community to personalize your profile and ask a question
07-19-2024 03:54 PM
Depending on your printer, you may need to use the Smart UPD driver as there is a ARM compatible version available. Download here https://ftp.hp.com/pub/softlib/software13/printers/SUPD/SUPD-V4-ARM64-4.01.2.2972.exe
Or you can try the HP automatic installation system at www.123.hp.com
Type carefully as there are several scams sites that use a URL very close to the correct url above.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-19-2024 06:12 PM
I added the UPD driver for my HP Officejet 8710, the print job gets to the printer and then just purges. I was ably to get my HP Laserjet 102m working with Microsoft IPP driver but will not work with this HP UPD.
This is a new Laptop Yoga Slim 7 14Q8X9. Lenovo support is totally useless.
07-19-2024 06:35 PM
Note, HP Universal Printer Driver and Smart Universal Printer driver are completely different products. Just trying to avoid confusion between the two.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.