Not able to use the HP software for scanning

[EDC1]

Not able any more use the HP software for scanning. Scanning options are not visible.

Scanning with the standard windows app is working fine.

Printing is working fine.

Printer is connected via network cable.

What I tried already:

* uninstall the HP software and reinnstalled it.

* Rebooting the the laptop.

* Set the printer to factory defaults.

[KrazyToad]

@EDC1

Welcome to HP Community

I have gone through your Post and would like to help
 

Please uninstall the printer software from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Alternately, you can also try the HP Smart App. Link: https://support.hp.com/us-en/document/c04675142

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[EDC1]

Sorry I am a bit late in my reply.

I did all you asked me. But I have still the same problem. 

During the installation the software sees the network printer but stays turning on installing it.

Can it have something to do with the connection via a devolo 1200+ lan?

[KrazyToad]

@EDC1

Try creating a New User account and download the Full feature Software.

Let me know if you see the scanning option

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Did you recently change your ISP? Did this issue start after any recent changes?