Not allowed to ask about Macbook with Envy printer

[GrahamzInCanada]

Couldn't get the printer to work, after trying all kinds of troubleshooting and wasting half an hour.  Tried to call HP for supposed 24/7 support. HP robot says "Are you trying to print with an Apple product?"

My answer: "Yes"

HP robot says : "We apologize. We are unable to take your call. Please call at another time."

I rarely use this printer and spend more time troubleshooting than actually printing. Seriously thinking about throwing it in  the garbage. I don't have time for this.

[VikramTheGreat]

Hi @GrahamzInCanada,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We’re genuinely sorry you were met with that kind of impersonal and unhelpful response. You’re using an HP ENVY 6055e with MacOS Big Sur, and it’s clear that the printer hasn't lived up to your expectations, especially when it’s been used so rarely and yet consistently demands your time and patience just to function.

1. We can walk you through a focused, Mac-specific reset—not the generic steps, but ones tailored for Big Sur and your ENVY 6055e.

2. If you’re ready, just let us know what the printer is doing:

• Are you getting any error lights or messages on the printer screen?
• Does the printer show up on your Mac at all?
• Are you using the HP Smart app or trying to print directly from a file?

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support