Not finding printer on my iPhone

[JAM571]

I’m setting up new printer on my iPhone but it keeps searching and not finding it 

[Dragon-Fur]

@JAM571 

Welcome to the HP English Community --

---

@JAM571 wrote:

I’m setting up new printer on my iPhone but it keeps searching and not finding it 

---

Perhaps start with AirPrint -- the underlying protocols are similar and AirPrint is already built into your iOS device.

As is true for HP Smart - Mobile -

Airprint requires a supported printer model -

and

• Both printer and device (iPhone) should be on the same (Wireless) network
• On the Phone, Switch ON both Location Services and Bluetooth

====  ====  ====  ====  ====  ====

- Airprint –

HP Document

 HP printer setup (Apple AirPrint for iPhone, iPad)

- HP Document -

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

------  -----  -----  -----  -----  -----

 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

====  ====  ====  ====  ====  ====

What else?

Supported Printer and app?

====  ====  ====  ====  ====  ====

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Search / Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

Note:

This list only includes consumer printers.

If you have an HP Enterprise printer, go to

 HP LaserJet, HP OfficeJet Enterprise, HP PageWide - Printers that can use mobile printing solutions

====  ====  ====  ====  ====  ====

HP Smart (Mobile) >>> Download / Install - How-to and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• On that mobile device, Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

====  ====  ====  ====  ====  ====

And...

What else?

Fortunately, even having not provided the printer model, HP's own AI agent can provide an answer --

HP Virtual Agent  – HPVA – and KGPT (HP AI search)

https://virtualagent.hpcloud.hp.com/?botClient=Portal&lc=en&cc=us

Switch to AI Search

Enter Question

setting up new printer on my iPhone but it keeps searching and not finding it

Setting Up Your HP Printer on an iPhone

Steps to Set Up Your HP Printer Using HP Smart App

1. Ensure Your iPhone Is Connected to Wi-Fi:

   • Make sure your iPhone is connected to the wireless network that you want to connect your printer to.
   • Know the Wi-Fi password of your network.

2. Download HP Smart App:

   • If you haven't already, download the HP Smart app from the App Store. You can visit 123.hp.com to access the App Store and download the app.

3. Turn on Bluetooth:

   • Ensure that Bluetooth is turned on for your iPhone. HP Smart uses Bluetooth to make the setup process faster and easier on iOS devices. Note that this is required only for setup and printing using Bluetooth is not supported.

4. Ensure Printer is in Auto Wireless Connect (AWC) Setup Mode:

   • For the first-time setup, the printer is ready for setup after it is powered on and keeps searching for the HP Smart app to connect within two hours.
   • If your printer stops searching, press and hold the Wi-Fi button on the back of the printer for at least three seconds to put it back into AWC setup mode. You should see the edge lighting (two small light bars glowing blue and the lower large light bar pulsing blue from the middle outward).

5. Open HP Smart App:

   • Open the HP Smart app on your iPhone.
   • Tap the Plus icon on the home screen. Select your printer from the list. If your printer is not visible, tap "Add a new printer" and follow the onscreen instructions to add the printer to your network.

6. Follow Onscreen Instructions:

   • The HP Smart app will guide you through the setup process to connect your printer to your Wi-Fi network.

Troubleshooting Tips:

• Check Wireless Reception: Ensure the printer is within good wireless reception range. Move closer to the router if necessary.
• Cycle Power: Turn off and then turn back on your printer, router, and iPhone to refresh network settings.
• Remove Obstacles: Ensure there are no large metal objects or barriers between your router and your printer that could obstruct the signal.
• Check Firewall Settings: If your network has firewall software, ensure it is not blocking the communication between your iPhone and printer.
• Verify Printer is Powered On: Make sure your printer is properly turned on and the Wi-Fi light is blinking.

Assistance on Using HP Smart App:

For more detailed information about using the HP Smart app for printing, accessing printer features, and troubleshooting issues, you can visit:

• HP Smart Help for iOS

By following these steps, you should be able to successfully set up your printer using your iPhone.

Sources

1. HP Laser 1003, 1008 series User Guide
2. HP Laser 101, 102, 105 series User Guide
3. User Guide

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"