Not printing

[rustycans]

Just set up printer, it will not print from email on computer, but it prints anything from my phone, any tips please?

[Dragon-Fur]

@rustycans 

Welcome to the HP Community.

First,

Check for Windows Updates - complete any updates found

If any updates are installed > Restart the computer and log in

Repeat until "No updates are found"

When you installed the software, did you install the Full Driver printer software?

If you have not done so,

Install the Full Feature Software / Full Driver printer software.

Make sure the printer is selected as the Default printer.

Browser printing:  When setting up to print your job, make sure the printer is selected.

Example - different printer - similar process

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

and / or

Method - Use the Easy Start Software to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start Software wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Open Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start Software to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software” / "Basic" software
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Optional Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the Smart application).  If necessary, select the "Basic" Software.
3. Skip / Ignore suggestion(s) that you add anything you do not want / need at the moment.  For example, you do not (at the time of installation) need an HP Account and you do not need or want to sign up for Instant Ink just because you are loading the printer software.
4. Full driver provides access to the printer features on which other applications / software might depend.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

========================================================================

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6020e All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"