OCR

[Montiboli15]

Where can I find the windows 10 OCR software for the hp deskjet 2620 all in one printer

[Riddle_Decipher]

@Montiboli15 Greetings from the HP Community!

I have a few steps to resolve the issue:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here to download

Also update the printer firmware: click here to know how.

P.S: Welcome to HP Community 😉

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[Montiboli15]

Followed the steps until I reached uninstall and hit a problem, my computer won't let me uninstall the software, although I'm set as administrator and can perform any other task I get a message to say I must be an administrator to perform this task???  Any ideas please.

Cheers

[Kumar0307]

Hi @Montiboli15

I understand you would like to use the OCR feature on this printer. This model printer does not support this feature with the full-featured software available in HP support site.

However, you may try using the HP Scan Extended application

Click here to download the application.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Montiboli15]

Thanks again for trying to help, however the HP scan extended application unfortunately doesn't include OCR. Really thought you'd come up trumps this time. Really frustrating.

[Kumar0307]

@Montiboli15

I understand your concern. However, as mentioned in my previous post, the model printer you are using does not support the OCR feature. HP Scan Extended helps only if the printer supports this feature.

Keep me posted for any other assistance.