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‎11-21-2021 09:45 PM

HP Recommended
Product: HP CP 1518ni Laser Printer

I upgraded my Mac OS, to Monterey; when I went to print it said I had PS error. So I deleted my printer and driver and was going to reinstall it from HP but unfortunately the product is out of warranty so I cannot download either. From reading other people's posts I don't think it would have mattered as there seems to be a conflict with Monterey and most HP Printers; plus HP stopped supporting drivers after OS10.12. Now I have to throw out a perfectly good HP Color Laser Printer that I paid $600.00 for! HP is short sighted as I have purchased at least $1600.00 in colour cartridges over the years (a company of your size  should know its not about the "razor" but the "razor blades". This perfectly good printer is only 6 years old; most manufacturers support their products for 10 years after they QUIT making them (I was a manufacturer's rep. for 25 years). My next colour printer will not be an HP product!                                                                   What a waste - shame on you HP how dare you talk about planet sustainability!!!

Category:
3 people had the same question
2 REPLIES 2

‎11-24-2021 11:05 AM

HP Recommended

@5tassie

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎11-24-2021 11:05 AM

HP Recommended

@5tassie

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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