Office Jet 4650 will not print in color also wont print from my phone

[momofJSJ]

My printer used to print in color fine a few weeks ago. Then it stopped. I checked the printer settings when I went to print a color document and I cant even find where I have a grayscale vs color option. I believe I insalled the drivers correctly. I also can't print from my phone anymore and I used to be able to do that too. Now when I try to print from my phone a message on my phone pops up and says "contacting printer" and then never prints, even the printer is on. 

[Jeet_singh]

HI @momofJSJ,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues printing in color on your HP officeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected?USB/Wireless

Have you tried to clean the ink cartridge contacts?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, I would suggest here is to Uninstall and reinstall the printer software: 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL42011/mp-108821-4/OJ4620_1315-1.exe and install the updated printer software

15.) Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

For more assistance, please follow all the steps suggested in the support document for - HP Officejet, Deskjet 4600 Printers - Black Ink Not Printing and other Print Quality Issues

Please let me know if this resolves the issue, or if you require further assistance!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[momofJSJ]

Hi, and thanks! I did all of that. And my printer is finally printing again. However, it still wouldn’t print from my phone or iPad. But iOS 11.1 was just released today and after I updated it all seems to be working again. Thanks again!

[Jeet_singh]

Hi @momofJSJ,

Thank you for replying,

I'm glad to hear that you are able to print from the laptop however having issues printing from iPad. Don't worry as I have a few suggestions which should help you resolve this issue. .

I would suggest you try these steps here: 

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

You can try updating the printer firmware. Go to https://support.hp.com/drivers  please enter the product and then select Software and drivers and then choose the Operating system and version to download and update the firmware. You might need a Windows PC to run the firmware.

Let's try installing the HP Smart app (Previously HP AiO Remote app) to print from your iOS device. Go to Apple Store and install the HP Smart app on your iOS device.

I found a wonderful document which will give you instructions on how to use this app. Please go through the steps here: http://hp.care/2sl1E5V 

If the app is already installed, uninstall and reinstall the app and check.

Please let me know if this resolves the issue, or if you require further assistance.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[momofJSJ]

Hi! Thanks for taking time to communicate with me. After I updated to iOS 11.1 both the iPhone and iPad are printing again. Thanks again!

[Jeet_singh · Accepted solution]

Hi @momofJSJ,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,