Office Jet 5252 printer not found when adding printer

[as8476]

I'm trying to add Office Jet 5252. When I click add printer, the only one that shows is "Direct". The directions say to not choose the one with "Direct" in the name, choose HPBBC8E6, but that doesn't appear. When I try to install the one that says "Direct", it says drivers are unavailable. But I have nothing else to choose from. Don't know what else to do.

[A4Apollo]

Hey there! @as8476, 

Are you able to print using a USB cable?

Are you trying to connect to the printer directly or to the wireless network?

Have you replaced the router recently?

Restart the computer, printer, and router to resolve any error states present during the printer setup.

Try the steps recommended below.

Connect the printer with WPS

Use WPS to connect the printer to your wireless network.

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. Reset the printer network settings. Press and hold the Wireless and Cancel buttons until the Power light blinks. Wait until the Wireless light blinks.

   Any network settings on the printer are now reset. Your printer remains in setup mode for 2 hours.

   NOTE: 

   For HP Tango printers, press and hold the Wireless button on the back of the printer for 5 seconds. The Edge lighting flashes blue to indicate the printer is in wireless setup mode.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: 

   The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer is connected, the blue Wireless light stops blinking and remains on.

Uninstall the printer software from the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

Also, I'd suggest you assign a manual IP address and also disable the IPv6 on the printer. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Refer this article to know more information about printer not found on network issues. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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