Office Jet 6600 with locked settings

[Bettyboophume]

I have a new wireless gateway from T Mobile 5G and I am having trouble hooking up my printer.  In the past there have been issues with other routers/gateways but they always resolved.  Now I am having problems.  Both the computer and the printer are on the same network. The password is correct. I get 5 bars when I check the wireless status.  However, I cannot check the "Network" settings as they are "locked" by the system administrator, which is myself. I have tried numerous times to remove the printer, uninstall the printer, reinstall the printer, & used the wizard to set it up. The printer says it is connected; the computer says the printer is installed. and occasionally says it's connected to the printer.  But it won't print! Any ideas. I also reinstalled the updated driver a few times.  Suggestions??

[sandytechy20]

@Bettyboophume

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.