• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-23-2021 11:41 AM

HP Recommended
Product: HP Office Jet Pro 8025 all in one printer
Operating System: Microsoft Windows 10 (64-bit)

Office Jet Pro 8025 all in one stopped working after last firmware upgrade which included Print Direct option. Control panel shows printer in ready status but it says 'Driver unavailable'. I have followed all instructions given by HP employees in other posts. Uninstalled HP smart, removed HP driver on root level (printui.exe), removed device in control panel, even went as far as set manual IP for the printer. loaded HP smart again, added new device and still the same 'driver unavailable' message under the printer name and no ability to print. A few points:  tablets on the same wifi network print to it fine. Another Win 10 PC (same version as laptop) connected to the same network but  through Ethernet cable, prints fine. Please HELP but please do not post your standard what to do steps because I already followed those steps in detail multiple times. Thank you in advance.

1 person had the same question
1 REPLY 1

‎11-24-2021 01:24 PM

HP Recommended

Hello @Ela62 ,
Welcome to the HP Support Community!

 

Has this complete package already been installed: HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only  ?

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.