Office Jet Pro 8025e stuck in verifying mode, Cannot power off or on

[CedarTree2]

My HP Office Jet Pro 8025E is stuck in verifying mode. Screen is locked with spinning circle on the screen & the word "verifying".

Power button is not responsive but screen is lit. Yellow and blue buttons on the front panel of printer are lit.

Connected to desktop PC via USB cable.

HP Smart app on CPU can find the printer but says it is offline. Firmware is set for auto download so I assume its up to date.

HP Smart Assistant says printer is out of warranty (bought in 2022?) so no help.

Have tried:

- disconnecting power both from printer and from CPU for 24 hrs. No change.

- disconnecting USB cable from both printer and CPU. No change.

- cannot do a rest because power button does not respond and cannot access setting screen.

- cannot check printer cartridges (recommended elsewhere) because printer thinks it is off and cartridge carriage cannot be moved.

- was going to try switching to wifi connection but cannot access printer screen to do that and HP app thinks the printer is offline.

Potential influences:

-Changed printer cartridges (using HP brand) a week or so before issue developed. Cannot remember if I printed anything or not since cartridge change.

-We had a windstorm last week, power flickered but did not go out. Printer is plugged into a surge protector.

What should I do next? Am beginning to think I have a brick on my hands.

[Elohi_NR · Accepted solution]

Hi @CedarTree2,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That is an excellent description and a great diagnosis. It is greatly appreciated.            

This might require one-on-one interaction via remote assistance to fix the issue over the phone

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