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‎11-20-2022 09:26 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

Office Jet Pro 8710 software features stop working every month or so. The original solution to this problem was: Files associated to the printer are deleted and reinstalled. This works but only last about a month before having to redo again. This time wireless set up not complete; will not connect to printer. IP address from printer is input correctly but set up can't find the printer. Any suggestions appreciated. Thank you! 

Category:
1 person had the same question
3 REPLIES 3

‎11-23-2022 09:21 AM

HP Recommended

@gjkohl_51

 

Welcome to the HP support community.

 

I understand that you are getting a printer driver error,I am glad to assist you.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

  • Run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor opens, click Start, and then select your printer.
  • If your printer is not in the list, turn it off and on, and then click Retry.
  • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  • If a screen prompts you to turn on printer updates, click Yes.
  • If a screen prompts you to make your printer the default printer, click Yes.
  • Try to print.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎11-24-2022 05:56 AM - edited ‎11-24-2022 08:53 AM

HP Recommended

Thx but none of that worked. Can't even find the printer. I checked the IP address, changed it in the Links Wi-Fi to match the printer and will not connect. Just cannot connect wirelessly. Update: I deleted all HP Printer associated files and reinstalled the software - printer connected to wireless network now and working. But, in a month or so I'll have to do the same thing.

 

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‎11-28-2022 11:17 PM

HP Recommended

@gjkohl_51

 

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely,

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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