Office Jet Pro 8710 software need re-installed about every month; wireless features stop working.

[gjkohl_51]

Office Jet Pro 8710 software features stop working every month or so. The original solution to this problem was: Files associated to the printer are deleted and reinstalled. This works but only last about a month before having to redo again. This time wireless set up not complete; will not connect to printer. IP address from printer is input correctly but set up can't find the printer. Any suggestions appreciated. Thank you! 

[sandytechy20]

@gjkohl_51

Welcome to the HP support community.

I understand that you are getting a printer driver error,I am glad to assist you.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor opens, click Start, and then select your printer.
• If your printer is not in the list, turn it off and on, and then click Retry.
• If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
• If a screen prompts you to turn on printer updates, click Yes.
• If a screen prompts you to make your printer the default printer, click Yes.
• Try to print.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[gjkohl_51]

Thx but none of that worked. Can't even find the printer. I checked the IP address, changed it in the Links Wi-Fi to match the printer and will not connect. Just cannot connect wirelessly. Update: I deleted all HP Printer associated files and reinstalled the software - printer connected to wireless network now and working. But, in a month or so I'll have to do the same thing.

[sandytechy20]

@gjkohl_51

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

Cheers.