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‎03-20-2021 08:37 AM - last edited on ‎05-28-2021 08:50 AM by HP Administrator

HP Recommended
Product: 00325-80000-00000-AAOEM
Operating System: Microsoft Windows 10 (64-bit)

Printer was working fine. Now says "driver unavailable" I have uninstalled several times and reinstalled. Keeps doing the same thing. I've wasted hours trying to figure this out. Any help is appreciated.

Category:
3 people had the same question
5 REPLIES 5

‎04-16-2021 08:05 AM

HP Recommended

@Charlesf1, Welcome to the HP Support Community!

 

I understand you are not able to print. Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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‎04-16-2021 10:03 AM

HP Recommended

I Have no Idea what I did (No clue on Com or printers) but i followed the instructions and now my printer works again.....so THANK YOU VERY MUCH

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‎04-16-2021 10:39 AM

HP Recommended

@Starduke

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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‎04-16-2021 10:44 AM

HP Recommended

Ihave a similar problem with envy 6240  It suddenly stopped working.  ive reinstalled countless times and even tried installing drivers through contro; panel but still get the same problem  4 full days wasted now and cant use my instant ink that im paying for

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‎04-18-2021 10:51 PM

HP Recommended

@DanutaS, Welcome to the HP Support Community!

 

Did you install the printer using its IP address as mentioned in my previous post?

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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