OfficeJet 3830 not printing in color

[melinallamas89]

Hello,

I cannot get my HP OfficeJet 3830 to print in colo  even after i manually change it right before printing from monochrome to color but it still comes out black and white.  It doesnt have low ink and I already did a print quality Diagnostic I'm desperate! please help! 

[TEJ1602]

@melinallamas89, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• What is the Operating System installed on the computer?
• Which application are you trying to print from?
• Does the print quality diagnostic report show colors in it?

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Keep me posted for further assistance.

[melinallamas89]

Hello, I am using a windows 10. It does it when i try to print from HP smart and directly from my computer. I tried printing right now  from hp smart and directly from my computer and they all are qued and not printing saying printer is offline  even though everywhere else it shows as online..  And yes the Diagnostic report did have color in it.  

[TEJ1602]

@melinallamas89, Welcome to HP Support Community!

Going through your post, I see that you're unable to print in color from the computer. This could be an issue with the printer settings or the installed drivers. Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!